Allworx Reach™ combines effortless communication with complete mobility for iOS and Android devices. Allworx Reach brings the rich functionality of your Allworx phone to your smartphone, providing a robust level of features, functionality and integration as part of the Allworx family of IP-based PBXs. An Allworx-created solution designed exclusively to work on Allworx systems, Reach integrates seamlessly with new or existing Allworx products and requires no additional Allworx hardware. Both Wi-Fi and cellular data networks are utilized for Allworx Reach access, so users are connected anywhere there is a signal — from across the room or across the globe. IP mobility client that brings mobility to new heights.
Allworx Call Assistant
Finally…a cost-effective answering position and personal call management tool designed specifically for small and medium businesses. Allworx Call Assistant is a PC-based answering position and personal call management tool that brings the power of enterprise features directly to small businesses.
Unrivaled in scope and simplicity, this exciting capability takes the inherent advantages of a distributed environment and embeds a completely seamless call processing experience. With Advanced Multi-Site there is true unification across all sites. For the user who has offices at more than one site, you can now use your phones no differently than if the offices were at the same site.
Automatic Call Distribution
Allworx Automatic Call Distribution is a robust system, allowing you to distribute queued calls in linear priority, round robin, longest idle and ring all styles — a different style for each and every call center need! With Automatic Call Distribution, you can instantly manage all the important configurations of each call queue within your system while also tracking an array of beneficial queue statistics on the performance of both individual agents and each individual queue.
Allworx View™ is a detailed data management application that gives you the information you need to make intelligent decisions for your business. Allworx View provides real-time and historical call data for Allworx phone systems. Allworx View ACD expands the capabilities of View to add information about Automatic Call Distribution (ACD) queue status and agent performance.
When you’re not able to be there in person, the Allworx Conference Center software allows you to confidently host conference calls with remote colleagues, internal employees, customers and business partners.
Dual Language Support
Your business doesn’t stop at the border — now Allworx will actively help boost your international or multicultural corporate presence.
Control your Allworx phone in an intuitive manner that improves personal productivity and efficiency. Leverage the simplicity of the PC-based user interface with the power of the Allworx handset.
Please contact Charleston Telecommunication Consulting for more information on Allworx products, or you may visit their website at www.allworx.com.