Telecommunication Services

We realize how crucial your telecommunications systems are to your business. We take pride in being able to assist companies in making the right choice of telephone systems. CTC represents some of the industry’s finest manufacturers of business phone systems, including Allworx, Mitel Networks, and Avaya. Our certified technicians can assist with everything from new installations, office relocations or upgrades (large or small), service calls and MACs (Moves, Adds, and Changes). In addition, for systems equipped with modems and remote access software, we are able to remotely diagnose and repair telephone system alarms. Thus saves the time and expense of a dispatched technician.

IP Telephony is your business telephone system, your local area network (LAN), and your gateway to the web, all in one package. It increases your communication flexibility, and lowers costs for services and support. For a consultation on how to implement IP Telephony into your organization, contact a CTC representative.

CTC offers the products and services to deliver structured cabling solutions that are flexible and scalable to the needs of every customer. A structured cabling solution allows for the integration of voice, data and video services into a central, manageable distribution center or hub. From needs analysis and design to installation, project management, testing and network documentation, CTC provides the services to keep your network in business.

Voicemail is an integral part of today’s business telephone systems. CTC provides solutions for your messaging needs from a simple automated attendant system or a multi-port voicemail system. We offer efficient and easy-to-use voicemail solutions for assistance in a hectic work day and management of after-hour telephone traffic.

Unified Messaging brings voicemails, emails and faxes together on your computer.

Call Accounting can save you time and money by simplifying bill-back of telecom related expenses. Call Accounting allows you to accurately evaluate business telephone usage, traffic and duration of calls, while determining communication costs incurred by each user. It allows businesses to monitor and analyze all of the company’s telephone activity.

Face-to-face meetings with your customers, colleagues and partners are not always practical or possible. As a result, voice conferencing has become a common collaborative tool in companies large and small. The Mitel Networks 5303 Conference Phone is the only analog conference phone on the market with exclusive acoustic beam-forming technology that automatically focuses the microphone on individual speakers to eliminate annoying background noise and side conversations. Combined with built-in noise reduction, automatic gain control and full duplex operation, it supports discussions that are as close to being there as possible.

Whether you need paging throughout your telephone sets or overhead paging, CTC can install the best paging application for your business. We install external and internal paging applications for large industrial facilities and small offices.

Music/Message on Hold provides the capability for your customers to hear custom messages and music that delivers the information that you want your callers to hear while they are waiting to speak with you.

Plantronics, Inc. introduced the first lightweight communications headset in 1962 and today is the world’s leading designer, manufacturer and marketer of lightweight communications headset products. Plantronics headsets allow people to be more productive and comfortable when they use the telephone. CTC offers wired and wireless headsets for all types of telephone sets.

As a AT&T Authorized Agent, CTC can order and coordinate the installation of basic and complex local services. Additionally, we offer AT&T long distance service and we will analyze your current bills to determine which service and plan is most cost-effective for your business.

Options for Internet access range from AT&T Fast Access DSL to Dedicated Internet Access and include a myriad of options in between. CTC can provide you with the most effective high-speed Internet service available in your area and price range.